Complaints procedure
Audira aims to ensure that complaints are handled and recorded carefully, confidentially and promptly. This procedure is available to people outside Audira as well as people working for or with Audira.
1. General
The procedure provides a safe route for raising suspected breaches of laws and regulations, Audira’s quality policy or its quality management system. Where a complaint is substantiated, appropriate measures are taken where necessary to prevent recurrence. A report must not adversely affect a reporter’s legal position or career.
2. Scope
The procedure covers, among other things, possible criminal conduct, actual or suspected breaches of laws or regulations, breaches of quality policies or the quality management system, threatened or actual intimidation, unlawful destruction or manipulation of information, and other matters that the reporter considers appropriate to raise with the person responsible for quality.
3. Procedure
Internal and external reporters may submit a complaint digitally to klachten@audira-audit.nl. Audira acknowledges receipt within five working days and explains how and within what period the matter will be handled. The aim is to inform the reporter of the outcome and any measures within three weeks. If unforeseen circumstances make this impossible, Audira will explain the delay and provide a revised timeframe.
4. Confidentiality
The report, related correspondence, handling and records are treated confidentially. Identifying information about the reporter is not shared beyond what is necessary unless the reporter consents or disclosure is legally required.